Project Description
Behavioral study exploring why people cancel or flake on plans. Exploring how thoughtful product interventions can restore follow-through, trust, and human connection in a culture built around low-commitment digital communication.
Team
Tyler Abernethy
Vardan Agharwal
Katherine Sullivan
Sunny Yu
Role
User Researcher
Duration
Jan 2026 - Present

About

Background
Ghosting and flaking aren’t just annoying — they’re systemic failures of modern communication platforms. Texting, DMs, and group chats have made it easier than ever to make plans, but they’ve also stripped those plans of weight. Saying “I’m in” now costs almost nothing, and backing out costs even less. The result is a social pattern where people constantly over-commit, cancel last-minute, or disappear altogether, leaving emotional friction, wasted time, and broken trust behind.

In this quarter-long CS247B project, our team investigated how digital systems unintentionally encourage these behaviors — and how design, data, and behavioral psychology can be used to reverse them.

Problem
People don’t flake because they don’t care — they flake because they’re overwhelmed, conflicted, and pulled in too many directions.In our interviews and baseline studies, we found that most people genuinely want to be good friends and follow through. But their decisions are shaped by powerful human and environmental forces: academic pressure, fatigue, anxiety, people-pleasing, and constantly shifting priorities. Students often say yes in the moment because they don’t want to disappoint someone, don’t want to seem antisocial, or feel swept up in the excitement of the group — even when they’re already overcommitted.

Later, when the day of the plan approaches, reality hits. They start to reassess: Do I have too much work? Am I too tired? Do I actually want to go? Will everyone else be there? This over-analysis creates emotional friction and guilt, and backing out or disappearing becomes easier than navigating an awkward or disappointing conversation.

What looks like flakiness is actually a clash between good intentions and competing priorities — where people struggle to balance honesty, energy, and social expectations in a high-stress, hyper-social environment.
Opportunity

Our research showed that people don’t need to be pushed harder to show up. They need help making more honest decisions earlier, when the emotional stakes are low and their true availability is easier to access. When people can clearly see how they feel, what they’ve committed to, and how much energy they realistically have, they’re far more likely to follow through.

This led us to explore interventions that support: 

  • Honest reflections on motivation and priorities before commitment
  • Socially responsible ways to "flake"
  • Signals of genuine commitment rather than performative agreement

By designing tools that surface real motivation, capacity, and social context, we can shift plans from fragile maybes into commitments that people actually feel good keeping — making social connection more reliable, less stressful, and more human.

Context

CS247B: Designing for Behavioral Change
This project was developed in CS247B, part of Stanford’s advanced Human-Computer Interaction sequence focused on behavior design. The course treats software not as neutral tools, but as systems that shape what people do — often without them realizing it. Through readings, ethics discussions, and hands-on studies, we learned to model how interfaces,, data, and incentives that subtly nudge user behavior. Over ten weeks, our team conducted: behavioral baseline and diary studies, user interviews and psychological synthesis, pattern finding and intervention design, assumption mapping and ethical risk analysis, usability testing and iterative prototyping. The result was a rigorously tested behavioral system designed to reduce ghosting and flaking in social commitments.
Note: This course is currently In-Progress, scheduled to be completed March 2026.

Challenge

The challenge wasn’t to make people more disciplined. It was to help them navigate conflicting desires: wanting to be a good friend, wanting to rest, wanting to keep up socially, and wanting to protect their time — all at once. Our goal was to design for this emotional and cognitive conflict, helping people make commitments that feel honest in the moment and still feel right when the time comes to show up.
We’re currently analyzing the results of our study. Check back soon to see how these insights informed our final design.